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FAQ - Frequently Asked Questions

Who and where are you?

Our small team is made of people passionate for Japanese culture. We're all located in Europe, same as our warehouses, one of which is in the UK.
This way, we take care of all things customs, and our European customers can relax.

All our katanas are handmade to traditional methods, the design is ours and the choice of materials is updated continuously to follow the newest regulations and to constantly improve the quality of our products.

 

What does it mean when a product is on presale?

We design and produce our own products with Yarinohanzo, which means that all our products are made for us and by us, and they're exclusive.

In order to assure the best quality, we need to respect the times of production that traditional methods imply. On top of that, raw materials aren't always available in the necessary quantity and international shipping has become more slow and complex during the last year or so.

To sum up: our products are either

 

  • available for immediate purchase (in stock) with shipment depending on the country you're ordering from and on the shipment method you choose;

or

  • on presale, which means they are being made for you. If a product is on presale for the end of August, for example, it means it will be delivered by that date. We set that date with all possible delays in mind, but please consider that that may change due to unforeseeable circumstances.

 

Where's my order?

As soon as your order is shipped, you'll receive an email with your tracking number. You can use it to know where your parcel is at any time.

Delivery times may vary depending on preparation times, local holidays, weather conditions, logistics issues... Please always check the tracking before contacting us. If there are delays, let us know and we'll get in touch with the courier.

Also please notice that couriers won't often call you if they can't find you or your address, so make sure someone is at home and your address is easy to find.

 

Are the swords full tang?

Our swords are full tang unless stated otherwise.

What do shinken and iaito mean?

Blades can be sharp (shinken) or blunt (iaito). Which one you choose depends entirely on your needs, practice and experience.

 

Can blades be extra sharp and/or extra polished?

The level of sharpness is what we consider optimal. Please remember katanas aren't as sharp as in the film Kill Bill. If you'd like to have your sword extra sharp, we can do that on demand. However, the most important thing when cutting is your own technique and skill, that's why we always recommend to take some classes and learn from an experienced sensei.

About the polish, that depends on the type of blade you choose, but it's often possible. Please contact us directly to agree on polish and/or sharpness and the related fee.

 

Which countries do you ship to? Is the delivery always free?

We ship for free to most EU continental countries. Other countries may require a shipment fee. Also, some items (labeled as XL) require some shipment fee because of current regulations. The exact shipment costs will appear in your cart before your order.

 

Is it possible to have a custom sword?

Not only possible, we encourage you to create your own sword, in order to adapt it to your own needs and practice. You can create your custom katana on www.katanamart.com . There, you'll be able to choose between Express (faster and not fully customised) and Extreme (fully customised).

The Extreme customs are made from scratch just for you, while the Express already come with some pieces made.
Please always consider the delivery time when ordering (as stated on the website) and don't hesitate to ask questions. Our experts will be glad to find the best solution to your requirements.

 

Do you do engraving?

We do offer simple engraving on the blade but that's only possible during the production, which means that you'll have to order your engraving and katana a few months months before you'd like it to be delivered. For pricing, please contact us directly.

 

What's the substance inside the scabbard?

It's wax in fact. We use it to keep the blade in great condition and avoid any rusting.

For more questions concerning maintenance of your katana, please read our article: https://www.katanamart.co.uk/content/21-blade-maintenance

 

Can I cancel an order?

You can normally cancel an order if it hasn't been shipped yet. Custom orders and personalised items can't be cancelled as they're made specifically for the customer.

 

How long does a refund take?

We refund all orders as quickly as possible. Please keep in mind that it isn't an automated process as we have to do it manually. In all cases, we always refund within the legal times (maximum is 30 days). If we confirm a refund and you don't your money back within a few days, please contact your bank and/or PayPal directly.

 

Can I return an item?

Please check our Terms and Conditions page.

In general, we offer a 50 days timeframe during which you can send back the article you purchased if it's still unused. Proof will be asked in form of pictures to make sure the item is in perfect conditions. Please always contact us directly before sending an item back.

 

Do you offer vouchers and gifts?

You can purchase a voucher on all our websites. You can choose free gifts for every order depending on its value.

 

Do you take orders by phone?

In order to be able to bring you the best products at the best possible prices, we currently don’t take orders over the phone. We are here to help via email and/or via WhatsApp and Telegram.

 

How do I choose the right size for me?

Please refer to our sizecharts here.

 

Is there a minimum age to purchase a product?

Yes. We require our customers who want to purchase a blade - be it sharp or blunt - to be 18 at least, even if some countries allow younger people to purchase blades. We simply want to be on the safe side.

 

What forms of payment do you accept?

We accept all major credit cards (MasterCard, Visa and American Express), PayPal and bank transfers in Europe.

 

Are the products on this website legal?

Products sold on our websites are legal. Please check locally when it comes to carrying the item in public places and their use.

 

Are there any restrictions on addresses?

For safety reasons, we are unable to deliver to schools, hospitals and post offices.


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