If you are not happy with your item, you may request a return within 50 days from the day your order is marked as delivered according to the tracking information.

Before sending any product back, please contact us at alex@katanamart.co.uk. If your return or exchange is approved, we will provide you with an RMA Number and the correct return instructions.

Returned items must be unused, unaltered, undamaged, complete with all accessories and returned in their original packaging. Items must be received by us within 50 days after the RMA Number has been approved and assigned.

Refunds will be issued using the same payment method used for the original purchase. The refund covers the cost of the returned items, excluding shipping costs, extra services, failed delivery charges, age-verification delivery penalties, remote area surcharges or other courier charges.

The customer is responsible for the return shipping cost, unless the item is confirmed as faulty or damaged on arrival.

Please note: custom products, customised products, made-to-order items, products ordered on request and Yarinohanzo Handmade products are non-returnable and non-refundable, unless faulty or damaged on arrival.

Faulty or damaged products must be reported within 24 hours from delivery. After receiving and checking the returned goods, we may offer a replacement, repair or refund. If the item is not found to be faulty, it will be returned to the customer and carriage costs may apply.

If a delivery fails, is refused, or nobody is available for an age-checked delivery, the courier may apply additional charges. Non-delivery charges may range from £30 to £60, depending on weight and size.

Our Customer Service team answers emails and WhatsApp messages within 24 hours on business days.